14 days, no questions asked. Emailjamey@warrenlabs.comwith your order number and we'll refund it. You don't have to explain why, and we won't ask you to sit through an attempt to talk you out of it.
You cannot properly evaluate a mixing tool in a shop. You have to put it on a real session, on your own material, in your own room, and find out whether it earns its place. That takes more than a demo and it sometimes ends in no. A refund policy that makes you argue your case is a policy designed to keep money from people who found out the honest way.
Email jamey@warrenlabs.comwith the order number from your receipt, within 14 days of purchase. That's the whole process. You'll get a reply from a person, usually the same day.
FastSpring is the merchant of record — the legal seller — so the money goes back the way it came, through them, to the card or account you paid with. We authorise it; they move it. Expect the refund to appear within a few business days, depending on your bank, and the line on your statement will name FastSpring rather than Warren Labs.
It stops being valid, and we'll say plainly what that does and doesn't mean. Your.wllicense file verifies offline, so a copy sitting on a machine that never goes online is not something we can reach out and switch off. We're asking you to delete it and stop using the software, and we're trusting you to.
We'd rather tell you the truth about how the licensing works than imply a remote kill switch we deliberately chose not to build. The same design that means we can't revoke your licence is the one that means our servers going away can't revoke it either.
We should, and quickly. But if you email a refund request and hear nothing fortwo business days, you can take it straight toFastSpring's supportand they will handle it. That's their policy as merchant of record, and we're telling you about it up front rather than leaving you to discover it while frustrated.
Write to us anyway. The 14 days is a promise, not a shutter — it's the window where the answer is automatically yes. Past it, if the software isn't doing what we said it does, or something went wrong on our side, we'd still rather sort it out than hold you to a date.
If you're a consumer in the EU or the UK, you have a statutory right of withdrawal for online purchases, and nothing on this page reduces it. Where those rights give you more than this policy does, they win. This policy is written to sit at or above that floor, so you shouldn't ever need to work out which applies.
Please email first. A chargeback costs us a fee on top of the refund and takes months to resolve, and there is genuinely no scenario where it gets you your money faster than just asking. If you've already filed one, tell us and we'll stop duplicating the work.
jamey@warrenlabs.com. Include the order number if you have it; we'll find it if you don't.
Last updated: August 2026