14 days, no questions asked, on anything you buy from this site. Email jamey@warrenlabs.com with your order number and we'll refund it. You don't have to explain why, and we won't ask you to sit through an attempt to talk you out of it.
Attune Pro is the exception. It is an in-app purchase, so Apple is the seller and Apple issues the refund. Here is how to ask them, and what we can and cannot do about it.
You cannot properly evaluate a mixing tool in a shop. You have to put it on a real session, on your own material, in your own room, and find out whether it earns its place. That takes more than a demo and it sometimes ends in no. A refund policy that makes you argue your case is a policy designed to keep money from people who found out the honest way.
Attune is on the App Store and the $39 Pro unlock is an in-app purchase, which makes Apple the seller, not us. We never see the transaction. There is no order number on our side to look up, and Apple gives developers no way to issue a refund. If we invited you to email us about it, we would only be putting a step in front of the real one.
Ask Apple directly at reportaproblem.apple.com, signed in with the Apple Account you bought it with. Choose the purchase, pick a reason, and submit it. Apple usually decides within a couple of days.
Two things worth saying plainly, because they are the parts people find out the hard way. The 14 days above is our promise and we cannot make it on Apple's behalf: outside the EU and the UK an App Store refund is at Apple's discretion, and that is a weaker guarantee than the one at the top of this page. And if you are in the EU or the UK, your statutory right of withdrawal covers this purchase too, and Apple honours it.
If Apple turns you down and you think that is wrong, write to us anyway at jamey@warrenlabs.com. We cannot overturn Apple's decision and we are not going to pretend otherwise. But if the app did not do what this site said it does, that is worth knowing regardless of who took the money, and it is the kind of thing we would rather fix than argue about.
The free version of Attune is unaffected by any of this. It stays free, it keeps working, and a refunded Pro unlock simply puts you back on it.
Email jamey@warrenlabs.com with the order number from your receipt, within 14 days of purchase. That's the whole process. You'll get a reply from a person, usually the same day. This is the route for the plugins and anything else sold through this site, not for Attune Pro.
FastSpring is the merchant of record, the legal seller, so the money goes back the way it came, through them, to the card or account you paid with. We authorise it; they move it. Expect the refund to appear within a few business days, depending on your bank, and the line on your statement will name FastSpring rather than Warren Labs.
It stops being valid, and we'll say plainly what that does and doesn't mean. Your
.wllicense file verifies offline, so a copy sitting on a machine that never
goes online is not something we can reach out and switch off. We're asking you to delete it
and stop using the software, and we're trusting you to.
We'd rather tell you the truth about how the licensing works than imply a remote kill switch we deliberately chose not to build. The same design that means we can't revoke your licence is the one that means our servers going away can't revoke it either.
We should, and quickly. But if you email a refund request and hear nothing for two business days, you can take it straight to FastSpring's support and they will handle it. That's their policy as merchant of record, and we're telling you about it up front rather than leaving you to discover it while frustrated.
Write to us anyway. The 14 days is a promise, not a shutter. It's the window where the answer is automatically yes. Past it, if the software isn't doing what we said it does, or something went wrong on our side, we'd still rather sort it out than hold you to a date.
If you're a consumer in the EU or the UK, you have a statutory right of withdrawal for online purchases, and nothing on this page reduces it. Where those rights give you more than this policy does, they win. This policy is written to sit at or above that floor, so you shouldn't ever need to work out which applies.
Please email first. A chargeback costs us a fee on top of the refund and takes months to resolve, and there is genuinely no scenario where it gets you your money faster than just asking. If you've already filed one, tell us and we'll stop duplicating the work.
jamey@warrenlabs.com. Include the order number if you have it; we'll find it if you don't.
Last updated: September 2026